FAQs

1 What is the PRO Service?

The PRO Service is a premium after-sales service and support programme designed to meet the requirements and needs of semi-professional and professional photographers. If you are a professional photographer, you want to take photos – you do not want to check continuously if your firmware is up to date or be left without a camera when a repair is necessary. The main aim of the PRO Service team is to create a real partnership with photographers and support them on their way to taking great images, without any limitations.

For your better understanding, the single services are grouped into three service and support plans: PRO Support, PRO Repair Plan and PRO Yearly System Maintenance Plan.

2 Which products are covered by the PRO Service?

Currently, the PRO Service covers the OM-5, OM-1, OM-D E-M1 Mark III, OM-D E-M1X, OM-D E-M1 Mark II and all M.ZUIKO DIGITAL lenses.

3 In which various agreements it the PRO Service available?

The PRO Service is available in three levels: Standard Plus (level 1), Advanced (level 2), Elite (level 3).

4 For how long time is the PRO Service agreement valid?

Standard Plus (level 1) is valid for the entire lifetime of your registered camera and lenses covered by the PRO Service programme.

Advanced (level 2) and Elite (level 3) are available in three different life spans. You can choose from a 1-year, 2-year or 3-year PRO Service agreement.

5 How many of my products in total are covered within one PRO Service package?

PRO Service aims to create a partnership with photographers. Therefore, the service programme is not linked to specific product serial numbers.

At the same time, we aim to deliver the premium service quality and relevant priority service you expect. Therefore, there are some specific single services for which we limit the maximum number of products covered within one request as follows:

Standard Plus – up to 1 camera body and 1 lens per single service request Advanced – up to 1 camera body and 3 lenses per single service request Elite – up to 2 camera bodies and 6 lenses per single service request

This means that, in many cases, you do not need to purchase more than one PRO Service package even if you own more than the maximum number of products covered within one single service request.

6 How can I get the PRO Service?

Standard Plus (level 1) is free of charge and automatically available to your product after it's registration in MyOLYMPUS. The Advanced and Elite packages are available for a fee.

7 What do I get after purchasing the Advanced or Elite PRO Service packages?

It is very easy: after finalising the purchase, you will receive an e-mail with your PRO Service activation code which you then simply use to activate your PRO Service agreement in MyOLYMPUS.

8 How can I find and activate the Standard Plus PRO Service agreement?

We are happy to provide you the Standard Plus service package free of charge. The service becomes automatically activated in MyOLYMPUS as soon as you take following simple steps:

1.  Create your personal MyOLYMPUS account (if not done yet)
2.  Register your OM-5, OM-1, OM-D E-M1 Mark III, OM-D E-M1X or OM-D E-M1 Mark II in MyOLYMPUS

9 How can I find and activate the Advanced or Elite PRO Service agreements?

After purchasing the PRO Service, you can activate the service in MyOLYMPUS by following these simple steps:

1.  Create your personal MyOLYMPUS account (if not done yet)
2.  Register your OM-5, OM-1, OM-D E-M1 Mark III, OM-D E-M1X - OM-D E-M1 Mark II in MyOLYMPUS
3.  Activate your service in MyOLYMPUS using your PRO Service activation code

10 May I activate the PRO Service for my M.ZUIKO lenses only?

Not at this time. You must have at least one OM-5, OM-1, OM-D E-M1 Mark III, OM-D E-M1X - OM-D E-M1 Mark II body registered in MyOLYMPUS, as this is a technical requirement for activation of your PRO Service agreement.

11 Are MyOLYMPUS benefits such as the 6 Months Extended Warranty also part of the PRO Service?

This benefit is currently available with the majority of OLYMPUS cameras and lenses registered in MyOLYMPUS. Even though it is not part of the PRO Service programme, you can combine it and enjoy even more protection of your shooting system. It is simple: just register your products in MyOLYMPUS and subscribe to the newsletter.

12 Which countries is the PRO Service operated in?

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Sweden, Slovakia, Spain, Switzerland, United Kingdom

13 Am I also covered when I am travelling abroad?

Yes, you will enjoy support as part of the PRO Service conditions in all countries where the PRO Service is available.

14 May I purchase and activate the PRO Service even though my country of residence is not covered by PRO Service?

Yes, just keep in mind that the PRO Service will not be available in your country of residence.

15 How can I submit for single services and service plans within the PRO Service programme?

In most of the cases you start processing the services by submitting via your MyOLYMPUS account or by calling your PRO Support specialist. Please see the Terms and Conditions, visit your PRO Service area within your MyOLYMPUS account or call your designated hotline to receive more details about how to submit for single services and service plans.