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How does trade-in work?

Trade-in allows you to get a voucher code for our online shop by trading in your old digital camera equipment. Digital cameras and lenses from all brands are accepted, as long as they meet our trade-in requirements. The cost of sending your old kit to us will be free of charge and we provide the labels. It’s quick and easy, and you will receive the preliminary offer within 5 - 7 working days (Monday to Friday) after we’ve received your request.

Need more information? Read our FAQs for trade-in

How does Trade-In work?

Trade-In allows you to get a voucher code for our online shop by trading in your old equipment from Olympus/OMDS or another brand.
Check out the current campaign and find out if you are eligible for Trade-In

Which cameras are eligible for this?

All digital cameras from all brands

Which lenses are eligible for this?

All digital lenses from all brands

What condition must the equipment be in?

The equipment must be functional and undamaged (cracks, breaks or similar cannot be accepted)

A++ (AS NEW, with original packaging/instructions):
The Item has no signs of use, has all accessories and is in pristine condition in its original packaging (including full instructions for use); or

A+ (AS NEW, without original packaging/instructions):
The Item has no signs of use, has all accessories and is in pristine condition, with the original packaging and/or instructions for use missing; or

A (VERY GOOD, hardly any signs of use with original packaging/instructions):
The Item has minimal, barely noticeable signs of use, has all accessories and is in near mint condition within its original packaging (with instructions for use); or

A- (VERY GOOD, without original packaging/instructions):
The Item has minimal, barely noticeable signs of use, has all accessories and is in near mint condition, with the original packaging and/or instructions for use missing; or

B (NORMAL)
The Item has normal signs of use but the function is not limited or impaired in any way; or

C (USED)
The Item has more severe signs of use but the function is not limited or impaired in any way.

What happens if the condition of my equipment is worse than stated above?

If the quality of the equipment is lower than C (after preliminary assessment or after you have sent in your equipment), we cannot guarantee a Trade-In. In the worst case this means we will withdraw from further processing and the Trade-In. In this case, we will send your equipment back to your address free of charge.

Do I have to enclose accessories and the original packaging with the shipment?

Please enclose the total scope of delivery, including original packaging if available.

Do I have to provide proof of purchase for the device I trade in?

There is no proof of purchase required to trade in a device with the OM Digital Solutions Trade-In programme.

Where can I use the Trade-In programme?

The OM Digital Solutions Trade-In service is only valid through our online Trade-In programme and our online shop. The voucher is exclusively redeemable against orders placed on products in the online shop.
Trade-Ins are only offered to Customers within the European Economic Area.

How can I find out the value of the voucher?

After you submit your Trade-In request via our online form, OM Digital Solutions will email you a non-binding, preliminary estimate of the value of the voucher being offered for the Item within 5-7 business days
Upon receipt of the Item, OM Digital Solutions will carefully inspect it to determine whether it meets the quality requirements stipulated in clause 2 and whether OM Digital Solutions therefore wishes to offer a Trade-In.
If OM Digital Solutions decides to offer a Trade-In we will either confirm the indicative offer or make a deviating binding offer. This inspection will take approximately 5-7 business days, but in any case not more than two weeks.

How long does it take to receive a preliminary offer?

You will receive a non-binding, preliminary estimate by email within 5-7 business days.

What do I have to do with the preliminary offer?

If you are interested in the non-binding preliminary offer, confirm that you accept the offer by email and we will then email you a free-of-charge shipping label that you can print.
If you do not accept the offer, we will not send the shipping label and we will not proceed with the request.
We will not proceed if we do not receive a Y/N.

How long do I have to send the item?

If the preliminary offer is accepted, the item must be sent within 5 days of receiving the shipping label.

How much does shipping cost?

Shipping is free of charge.

How long does the inspection take?

Upon receipt of the Item, the inspection will take approximately 2–3 German business days, but in any case not more than two weeks.

How long does it take to receive the final offer?

Upon receipt of the Item, the inspection will take approximately 2–3 German business days, but in any case not more than two weeks.

How long do I have to accept the final offer?

The offer must be accepted within two weeks of receiving the final offer by email.

What happens if I reject the final offer?

No problem, we will send your device back to you free of charge.

How long does it takes to receive the final voucher?

If the final offer is accepted, you will receive the voucher by email within three German business days.

How can I use the voucher code?

The voucher is exclusively redeemable against orders placed on products in the online shop.

How can I cancel my Trade-In request?

If you change your mind during the process, please inform us immediately at: OMDS_TradeIn@om-digitalsolutions.com
You have the right to withdraw from this Trade-In request within 14 days. This right ceases upon redemption of the voucher in the online shop, notwithstanding your right of withdrawal with regard to the products purchased in the online shop.
The withdrawal period will expire 14 days from the day on which you receive the voucher.

Who do I contact if I have any questions?

Please use following email address: OMDS_TradeIn@om-digitalsolutions.com

Check my Trade-in eligibility

How does trade-in work?

Trade-in allows you to get a voucher code for our online shop by trading in your old digital camera equipment. Digital cameras and lenses from all brands are accepted, as long as they meet our trade-in requirements. The cost of sending your old kit to us will be free of charge and we provide the labels. It’s quick and easy, and you will receive the preliminary offer within 5 - 7 working days (Monday to Friday) after we’ve received your request.

Need more information? Read our FAQs for trade-in

How does Trade-In work?

Trade-In allows you to get a voucher code for our online shop by trading in your old equipment from Olympus/OMDS or another brand.
Check out the current campaign and find out if you are eligible for Trade-In

Which cameras are eligible for this?

All digital cameras from all brands

Which lenses are eligible for this?

All digital lenses from all brands

What condition must the equipment be in?

The equipment must be functional and undamaged (cracks, breaks or similar cannot be accepted)

A++ (AS NEW, with original packaging/instructions):
The Item has no signs of use, has all accessories and is in pristine condition in its original packaging (including full instructions for use); or

A+ (AS NEW, without original packaging/instructions):
The Item has no signs of use, has all accessories and is in pristine condition, with the original packaging and/or instructions for use missing; or

A (VERY GOOD, hardly any signs of use with original packaging/instructions):
The Item has minimal, barely noticeable signs of use, has all accessories and is in near mint condition within its original packaging (with instructions for use); or

A- (VERY GOOD, without original packaging/instructions):
The Item has minimal, barely noticeable signs of use, has all accessories and is in near mint condition, with the original packaging and/or instructions for use missing; or

B (NORMAL)
The Item has normal signs of use but the function is not limited or impaired in any way; or

C (USED)
The Item has more severe signs of use but the function is not limited or impaired in any way.

What happens if the condition of my equipment is worse than stated above?

If the quality of the equipment is lower than C (after preliminary assessment or after you have sent in your equipment), we cannot guarantee a Trade-In. In the worst case this means we will withdraw from further processing and the Trade-In. In this case, we will send your equipment back to your address free of charge.

Do I have to enclose accessories and the original packaging with the shipment?

Please enclose the total scope of delivery, including original packaging if available.

Do I have to provide proof of purchase for the device I trade in?

There is no proof of purchase required to trade in a device with the OM Digital Solutions Trade-In programme.

Where can I use the Trade-In programme?

The OM Digital Solutions Trade-In service is only valid through our online Trade-In programme and our online shop. The voucher is exclusively redeemable against orders placed on products in the online shop.
Trade-Ins are only offered to Customers within the European Economic Area.

How can I find out the value of the voucher?

After you submit your Trade-In request via our online form, OM Digital Solutions will email you a non-binding, preliminary estimate of the value of the voucher being offered for the Item within 5-7 business days
Upon receipt of the Item, OM Digital Solutions will carefully inspect it to determine whether it meets the quality requirements stipulated in clause 2 and whether OM Digital Solutions therefore wishes to offer a Trade-In.
If OM Digital Solutions decides to offer a Trade-In we will either confirm the indicative offer or make a deviating binding offer. This inspection will take approximately 5-7 business days, but in any case not more than two weeks.

How long does it take to receive a preliminary offer?

You will receive a non-binding, preliminary estimate by email within 5-7 business days.

What do I have to do with the preliminary offer?

If you are interested in the non-binding preliminary offer, confirm that you accept the offer by email and we will then email you a free-of-charge shipping label that you can print.
If you do not accept the offer, we will not send the shipping label and we will not proceed with the request.
We will not proceed if we do not receive a Y/N.

How long do I have to send the item?

If the preliminary offer is accepted, the item must be sent within 5 days of receiving the shipping label.

How much does shipping cost?

Shipping is free of charge.

How long does the inspection take?

Upon receipt of the Item, the inspection will take approximately 2–3 German business days, but in any case not more than two weeks.

How long does it take to receive the final offer?

Upon receipt of the Item, the inspection will take approximately 2–3 German business days, but in any case not more than two weeks.

How long do I have to accept the final offer?

The offer must be accepted within two weeks of receiving the final offer by email.

What happens if I reject the final offer?

No problem, we will send your device back to you free of charge.

How long does it takes to receive the final voucher?

If the final offer is accepted, you will receive the voucher by email within three German business days.

How can I use the voucher code?

The voucher is exclusively redeemable against orders placed on products in the online shop.

How can I cancel my Trade-In request?

If you change your mind during the process, please inform us immediately at: OMDS_TradeIn@om-digitalsolutions.com
You have the right to withdraw from this Trade-In request within 14 days. This right ceases upon redemption of the voucher in the online shop, notwithstanding your right of withdrawal with regard to the products purchased in the online shop.
The withdrawal period will expire 14 days from the day on which you receive the voucher.

Who do I contact if I have any questions?

Please use following email address: OMDS_TradeIn@om-digitalsolutions.com

We make it simple in 4 easy steps:

Submit your request
Select your equipment and confirm that you meet all requirements.

Get an offer
We will provide you with an estimate offer within 5-7 business days.

Send your gear
Send your gear for free to get your voucher.

Receive your voucher
The equipment will be verified by our experts, and you will receive a voucher.

© OM Digital Solutions