It's quick and easy to sign up
Complete the form below to create your account
Mandatory data.
All members get access to exclusive benefits:
You will get in total 5 years warranty from the date of your product purchase. This includes the applicable statutory warranty period (hereafter: "Extended Warranty").
Selected Olympus OM-D and OM SYSTEM branded products, identified as eligible for the 5 Years Total Extended Warranty in our webshop, purchased in OM Digital Solutions webshop or via an authorised OM Digital Solutions dealer within the European Economic Area including Switzerland and the United Kingdom.
You must activate your Extended Warranty prior to expiration of the statutory warranty period applicable in the country of your habitual residence in order for it to take effect.
Kindly follow the steps below:
1. Visit MyOMSYSTEM (my.omsystem.com)
2. Register your product *
3. Use the 5 Years Total Extended Warranty service serial number you received via e-mail and follow the activation process.
* If you‘ve already registered your product and yourself please log in to MyOMSYSTEM, go to your registered products' overview and follow the activation process.
The activation of this Extended Warranty must be completed within the statutory local warranty period valid applicable in the country of your habitual residence. The granted warranty extension starts immediately after the expiration of the statutory warranty period applicable in the country of your habitual residence or immediately after the expiration of other guarantee/warranty periods, which may have been available within the scope of promotions.
It expires 5 years after the purchase date of the product. If you have been granted an extension of the statutory warranty period or additional commercial warranty within a marketing campaign, the 5 years of this Extended Warranty are calculated to begin after the expiration of such additional warranty term, only if this is explicitly stated in the terms of the respective campaign. Otherwise, the period is calculated from the date of purchase of the product.
In case of malfunction, you should first contact the OM Digital Solutions Customer Support at https://my.omsystem.com/uk/p/contact-customer-support. The expert will provide you with instructions for how to send in your product.
The Extended Warranty can be purchased in the OM Digital Solutions webshop. The terms of this 5 years total extended warranty describes the prolongation of the statutory warranty period by way of an additional commercial warranty for the products defined below ("Extended Warranty"), which is granted by OM Digital Solutions GmbH, Willy-Brandt-Strasse 23, 20457 Hamburg, Germany, (hereinafter also: "we", "us"). This Extended Warranty shall not limit in any way the customers' (free-of-charge) statutory warranty rights, which are applicable vis-à-vis the seller of the product.
The Extended Warranty is available for customers who meet the conditions set out hereunder. It provides a total warranty period of 5 years (the applicable statutory warranty period is included herein). The Extended Warranty is available under the following conditions:
If there are any questions or uncertainties, in particular regarding the scope of this Extended Warranty, please contact our customer service at https://my.omsystem.com/uk/p/contact-customer-support.
Any complaints regarding incomplete, false or defective deliveries of Products can be asserted by all customers within the statutory warranty period vis-à-vis the seller of the Product. This Extended Warranty does not constitute an extension of the statutory warranty period and rights but serves as an additional commercial warranty that grants the customer an extra warranty period up to a total number of 5 years counted as of purchase date of the respective product and as per the terms set out herein. If the customer has been granted an extension of the statutory warranty period within a marketing campaign, the 5 years of this Extended Warranty are calculated to begin after the expiration of such additional warranty term, only if this is explicitly stated in the terms of the campaign. Otherwise, the period is calculated from the date of purchase of the product.
The Extended Warranty does not affect the rights of the customer under the statutory warranty or any other commercial guarantee/warranty such as the "European Service Warranty". Any claims under the Extended Warranty may be asserted against OM Digital Solutions GmbH following the expiration of the applicable statutory warranty period or any other guarantee/warranty granted such as the "European Service Warranty", following the service procedures defined at the respective Olympus/OM System website.
For the avoidance of doubt: During the statutory warranty period any warranty claims may be asserted against the respective seller without following such service procedures.
OM Digital Solutions GmbH's sole liability under this Extended Warranty shall be limited to repairing or replacing the Product. Any liability under the Extended Warranty for indirect or consequential loss or damage of any kind incurred or suffered by the customer due to a defect of the Product, and in particular any loss or damage caused to any lenses, films, other equipment or accessories used with the Product or for any loss resulting from a delay in repair or loss of data, is excluded. Moreover, OM Digital Solutions GmbH is not liable for any loss or damage to data stored on the Product when providing the Extended Warranty service.
This Extended Warranty does not cover the following defects (which may be repaired - upon customer's request - at charge):
The Extended Warranty is only offered for the Products purchased via the OM Digital Solutions webshop or via an authorised OM Digital Solutions dealer within the European Economic Area including Switzerland and the United Kingdom.
This service is limited to a total of one Extended Warranty per Product/serial number. In order to submit a claim under the Extended Warranty after the statutory warranty period has expired, it is mandatory that the customer registers the Product at MyOMSYSTEM (my.omsystem.com).
Only after the Product registration has been completed, the customer may claim any service under the Extended Warranty following the steps defined on the Olympus/OM System website. The activation of the Extended Warranty must be completed within the statutory warranty period at the customer's habitual residence.
The customer has to deliver both the proof of purchase of the Product and proof of purchase of this Extended Warranty when sending in the Product for repair or replacement. In case there is no reasonable relation between registered purchase date at MyOMSYSTEM and proof of purchase, OM Digital Solutions GmbH reserves the right to correct registered purchase date based on the proof of purchase provided by the customer. The warranty period and respective extensions will be calculated on the basis of the revised date of purchase.
These terms and conditions are subject to German law. The Vienna Convention (UN Convention on Contracts for the International Sale of Goods of 11 April 1980) is not applicable. If you are a consumer, the application of mandatory legal provisions of the country of your habitual residence shall remain unaffected by the choice of German law.